NEXA Mortgage LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights related to that information when you interact with our website, services, or communications, including SMS messages.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number (including mobile number)

  • Mailing address

  • Date of birth

  • Employment, income, and financial information

  • Property and loan-related information

2. How User Data Is Used

We use the collected information to:

  • Provide mortgage-related services and respond to inquiries

  • Process loan applications, pre-qualifications, and approvals

  • Communicate with you via phone, email, or SMS

  • Send loan updates, appointment reminders, and service notifications

  • Improve website functionality and user experience

  • Comply with legal, regulatory, and licensing requirements

3. SMS Opt-In Details

If you provide your mobile number and opt in to receive SMS messages, you consent to receive text messages from  Jodey Thomas Lending Specialist LLC , which may include:

  • Loan status updates

  • Appointment reminders

  • Customer support responses

  • Promotional or marketing messages

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

4. Cookie & Tracking Practices

We use cookies, pixels, and similar technologies to:

  • Operate and maintain our website

  • Analyze traffic and user behavior

  • Improve marketing and advertising efforts

You may control or disable cookies through your browser settings. Disabling cookies may affect certain site features.

5. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we take data security seriously, no system can be guaranteed 100% secure.

Personal information is retained only as long as necessary to fulfill business, legal, and regulatory requirements.

6. User Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your information, subject to legal obligations

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

7. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

NEXA Mortgage LLC
Email: jdeacon@nexalending.com
Phone:  (260) 704-9000
Address: 5559 S Sossaman Rd , Building 1 #101, Mesa, AZ 85212